Friday, 3 December 2010

Home Heat Helpline

Despite tough economic times and the cold weather, millions of people are missing out on free help with their energy bills because they don’t think the assistance on offer is meant for ‘people like me’, new research commissioned by the Home Heat Helpline (0800 33 66 99) has shown.

According to the research, published by the New Policy Institute (NPI) on behalf of the Home Heat Helpline, there are 5.2 million households across the country that could claim free insulation grants and reduced tariffs from their energy companies. But despite the fact that people could typically save £260 a year on their energy bills, only 12% have actually claimed free help.

The Home Heat Helpline (0800 33 66 99) is a free, not for profit phone line set up by Britain’s energy companies to help customers who are struggling to pay their energy bills and keep warm.

Constituents can also access the service online by visiting

The Helpline is managed by the Energy Retail Association and paid for by contributions from Britain’s major energy companies. The service is backed by a range of support organisations including Age UK; Citizens Advice; National Energy Action; Energy Saving Trust; Counsel and Care and Gingerbread.

The Helpline’s trained advisers can provide eligible customers with access to one or more of the following services:

Grants for free cavity wall and loft insulation;
Reduced or ‘social’ tariffs;
The Priority Service Register which provides extra services for people who are elderly or disabled including bills in large text or Braille, security passwords and an annual gas safety check ;
Flexible payment options for customers in fuel debt;
Benefits entitlement checks.

If you would like further information about the Home Heat Helpline and the services that it can provide for your firends or family then feel free to contact them.