Monday, 25 March 2013

Ofcom - don't get stung by high mobile bills this Easter

Dear Mr Jones,

Help your constituents to avoid getting a high mobile phone bill whether they are holidaying at home or abroad this Easter with Ofcom's new consumer help guides designed to provide advice on avoiding high bills at home and on holiday as well as tips on how to protect their mobile phone in case it's lost or stolen.

Ofcom has produced a series of new guides to give consumers advice on:
1. Preventing 'bill shock' when using their mobile phone – finding the right tariff to avoid exceeding data or call limits;

2. What to do if their phone is lost or stolen – tips include putting pass codes on the handset and SIM and numbers to call if phone is stolen;

3. How to avoid high bills when abroad – by turning off data roaming and using local wi-fi spots instead of the phone's internet connection;
There are also handy video guides on our web site showing consumers how to turn off data roaming on a range of different handsets if they're not sure how to do it.

We hope you find these useful and share them with your constituents through your web site to help them avoid the shock of an unexpectedly high bill. If you would like hard copies of any of these guides please let me know.

Best wishes

Helen Barker
Manager, Government & Parliamentary Business

Riverside House
2a Southwark Bridge Road
London SE1 9HA
020 7981 3000