Monday, 14 July 2014

From AT800: New 4G masts operating at 800 MHz may soon be activated and may disrupt TV signals

Dear Mr Jones, I’m writing to update you on the activities at800 is now carrying out in your area to ensure TV viewers, including the elderly and vulnerable, can continue to watch Freeview as new 4G mobile services at 800 MHz are activated.

We are sending postcards to some of your constituents to inform them that new 4G masts operating at 800 MHz may soon be activated, and that there’s a very small possibility these new mobile signals may disrupt Freeview.

Importantly, our postcards state that if viewers experience any new problems with their Freeview, such as pixelation, loss of sound or channels, at800 is here to help.

Our postcards encourage any viewers who think they might be affected to contact us, either via our website, or by phone on 0333 31 31 800 (best from mobiles) or 0808 13 13 800 (free from landlines). We can then check whether the issue might be due to 4G at 800 MHz, and if so, resolve the problem. 
For residents in buildings with a communal aerial system - where the antenna or aerial is not their responsibility - at800 provides landlords or property managers with support to resolve the problem.

Television received via cable or satellite is not affected.

Please feel free to pass on our contact details to any of your constituents experiencing problems with their Freeview service. In addition, I would be very happy to brief you further on our work, should you find that useful.

Yours sincerely,

Kate Percy

Head of comms and public affairs