How many people are aware that when they dial the police on the new 101 number they are paying 15p per call? Whilst the government says this is to act as a deterrent against it being used inappropriately, the 999 number remains free. Dialling the police is more often to report criminality or suspected criminality. Placing a charge on civic duty whilst offering a free service isn’t logical. In fact in the last conversation I had with my Chief Super-Intendant he made the point that ridiculous calls are made through to 999.
From: Written Parliamentary Questions and Answers
Sent: 15 October 2014 16:09
To: JONES, Graham
Subject: Written answer to your WPQ 209287 received from the Home Office
The Home Office has provided the following answer to your written parliamentary question (209287):
To ask the Secretary of State for the Home Department, how many complaints have been received on the charge for using the 101 non-emergency police number in the last three years. (209287)
Tabled on: 10 October 2014
The Department has received 49 complaints about the charge for using the 101 police non-emergency number in the last three years.
Research by Ofcom shows that a small fixed charge does not deter people from calling the service and reduces the likelihood of it being used inappropriately.
The latest Crime Survey (published July 2013) shows that use of the 101 number has increased since 2011.
The answer was submitted on 15 Oct 2014 at 16:08.